Contact Us > FAQ's > Satisfaction Price Guarantee

Contact Us

Phone Order & Customer Service: +1 (408) 634-4387

Customer Service Email: Sales@HoneyChildGifts.com

Lowest Price Guarantee

Place your order today with the confidence that you'll get the lowest price. If you have found a lower published price, we'll beat it. Simply Email us at sales@honeychildgifts.com and we will beat the lowest price found.

Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, we will replace, credit, or refund your order*. Simply Email sales@honeychildgifts.com within 30 days of your purchase's arrival and we will resolve the issue.

* Refunds may require merchandise return.

Gift Wrapping Policy: Gift Wrapping is for Gift Items Only & Does Not Apply For Gift Basket Orders. Personal Gift Messages are FREE with any Honey Child Gift or Gift Basket purchase.

Q: If I place an order, how will my baskets be shipped?

Most deliveries arrive within 2-7 business days, unless express delivery is requested. Orders are shipped via Federal Express or Local Delivery where available. Orders must be placed by 10:00am pacific standard time to ship within 48 hours. Please note that on some items Saturday and Sunday are not considered delivery days, but a Saturday delivery can be requested.

Q: Will I know my shipping charges before I place an order?

Shipping rates vary by gift basket. You will be given the cost of all gift baskets while you are shopping on our website and be given shipping options during your check out process.

Q: Do you ship gift baskets to Puerto Rico or Guam?

We don't ship to Puerto Rico or Guam.

Q: How long will it take for my order to leave your warehouse?

We do our very best to ship your order the same day you order it. Orders must be placed by 10:00 am (PST) to be eligible to be shipped the same day. Depending on the item, orders can take up to a maximum of 48 hours to leave our warehouse.

Q: Can I ship my basket anywhere?

Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to our friends in Hawaii and Alaska but, please add $30 to the listed shipping price and allow three additional day for delivery.

Q: Why do you need my recipient's phone number?

Federal Express must have the recipient's phone number because it may be necessary to contact the recipient by telephone to complete delivery. We will not contact your gift recipients via phone unless we are having problems with delivery.

Q: Will I be charged for the redelivery of gift baskets?

Redelivery charges will only apply to orders requiring reshipment due to incorrect delivery information. Most delivery services will not forward or re-route to another address. In the case that delivery forwarding or re-routing is available, it is our policy to not forward or re-route orders unless the customer requests this service in writing and pays the shipper assessed re-routing fee.

Q: When is the last day I can place an order for Christmas delivery?

All orders received and confirmed by December 10, 2017 arrive by Christmas. SPECIAL NOTE: Orders received and confirmed by 10:00 AM pacific standard time, December 15, 2017 will arrive by Christmas with an additional shipping charge.

Q: What are your hours of operation?

We are available to take your orders 24/7 via our website. The shipping and processing hours of operation are Monday - Friday 9:00 am to 5:00 pm PST.

Q: What forms of payment does your business accept?

We accept all major credit cards. Cash or Check for in-person orders only.

Q: Do you collect sales tax?

State law requires us to collect sales tax.

Q: How long will the gourmet foods in my gift basket stay fresh?

The items packaged inside are best if consumed within 7 to 10 months.

Q: Do the gift baskets containing chocolates need refrigeration?

FedEx and other delivery companies that we work with don't refrigerate gift baskets that contain chocolate inside. It is possible that the chocolates inside your gift baskets could melt during delivery in a hot climate.

Returns

Perishable and fragile products (flowers, food, balloons, and some gift baskets) cannot be returned. These products are covered by The Honey Child Gifts Satisfaction Guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned within 14 days of delivery in their original packaging, after contacting our customer service department and sent to our product return mailing address.

Substitutions

We make every effort to ensure that the items featured on our website are always available, though in some instances this is not possible. Honey Child Gifts & Gift Baskets reserves the right to substitute items of like color, appearance, and value.

Honey Child Gifts & Gift Baskets must also reserve the right to substitute pictured decorative containers with others of like shape, color, value, and style. In the case of our not having a colored container available, we will most often substitute with a similar colored container adding a bow to represent the color of the pictured container.

Our customer service department will contact you if a major substitution is necessary.

Please feel free to contact us prior to or after placing your order and we will be happy to answer any other questions you may have.

Thank you for choosing Honey Child Gifts & Baskets for all of your gifting needs!